The security and privacy of your data is very important to us. Our data servers are provided and managed by our Chicago-based database platform providers, Foresoft Corporation, a US company, also using the trademarks TeamDesk and dbFLEX. This document explains how they look after your data, where it is stored and whether it is stored securely.
TeamDesk is hosted at SteadFast Networks’ 350 E Cermak, Chicago Data Center. This world-class data center provides complete 2N redundancy at Tier 3+ standards. Our software infrastructure is updated regularly with the latest security patches.
TeamDesk encrypts the data over the wire via 256-bit (SHA2) TLS certificate, TLS 1.0, 1.1 and 1.2. Database is encrypted via AES256. File attachments are also encrypted via AES256.
Data Backups and Disaster recovery
TeamDesk backs up the data on an hourly basis. Since the data in the database is encrypted, backups are encrypted as well. Backup files and server logs are copied to a secure disaster recovery facility where they are kept for 6 months before being permanently deleted. TeamDesk doesn’t utilize any type of removable media for backup storage, all backup files are stored on secure servers.
A small team of operations personnel have administrative access to the infrastructure where TeamDesk is hosted. Additionally, TeamDesk developers occasionally require a read-only access to the database metadata to troubleshoot problems. TeamDesk support personnel does not have access to customer databases unless they are invited or authorized by a customer.
All TeamDesk employees sign confidentiality agreements before gaining access to the code and data. Everyone at TeamDesk is trained and made aware of security concerns and best practices for their systems. Remote access to servers is established via company VPN and limited to workers who need access for their day to day work. All access events are logged for all accounts by IP address.
Once TeamDesk becomes aware of any suspected or confirmed data breach, TeamDesk will notify all affected customers via e-mail within 72 hours.